Frequently Asked Questions
Click on a question below to expand the answer:
Account and Contract
No, Advantenon has no binding contracts and no hidden fees. Your services is month to month and can be cancelled at any time. We fully disclose what you are buying when you are buying it and how much it costs.
You pre-pay monthly for your service with a credit or debit card that is associated with your account. As a Advantenon customer you can check your current account status by logging in here to your account where you can see your services, your payment history and the next billing date.
There are no limits! We offer Unlimited Premium Internet service - one flat monthly fee for all the broadband Internet you can use! We never slow your service down, enjoy the same high speed service no matter how much data you use.
You will not get a traditional bill, instead you will be emailed your charges each month. Additionally, when you log in to your account at https://www.customecare.advantenon.com and click on the "Billing" tab you can view the history of past bills and payments as well as the current bill. You will be charged for all your services the same date every month. The date is determined by the date that your Internet service was first activated - not when it was ordered.
Just call us or email us using the contact information here and we will cancel your service. We will provide you with information on returning the equipment. If you prefer, we will make arrangements to come and unistall the antenna equipment.
Yes you can! We offer a vacation package that keeps your account active for a low nominal charge for as long as you are gone. Just contact us here to arrange a vacation package. There is no other service charge or hidden fees and you can apply any existing prepaid active service to the vacation service charge. You will be unable to use the Internet until you call us and reactivate your service.
Setup and Security
Unlimited Premium Fixed service requires outdoor antenna equipment to be placed high up on the outside of your house with a cable pulled inside. The antenna will be pointed toward the base station which will communicate wireless broadband Internet to you. A professional installer will do this for you.
Your Internet connection is very secure. We use 4G state-of-the-art security protocols that protect your communication with the Internet. These are activated automatically and are operating at all times. No one else can "listen in" to your Internet connection.
Coverage and Equipment
Click on the orange "Check Coverage" button on the home page then enter your address in the box on the next page. When your address has been entered, click the Submit button below the address field.
If you are in the coverage area you will see your location on the map shaded in bright green or dark green. If you are outside our coverage area, your location will not be shaded on the map. In either case, we will contact you regarding next steps.
You can also contact us here and we will check for you.
Yes you can! Just connect the Ethernet cable from the AC Power Adaptor to a a Wi-Fi router and you will have a network for as many users as you want. A Wi-Fi router can be purchased from most computer stores and many retailers (Wal-Mart, Target, Best Buy etc). For an even wider area of service, consider our Commercial Service. We will work with you to design and install equipment that can provide a broadband Internet connection to your home, farm outbuildings, garages and even some types of agricultural equipment equipped with an Internet controller. Call us and we will conduct a no-charge, no-obligation survey of your needs. As always, any service you set up is under a month to month commitment only.
With a Wi-Fi router connected to the outdoor antenna via the Ethernet cable, you can use any type of device with Wi-Fi capabilities (computers, smart phones, iPhones, Android devices, tablets etc.). If you don't have a Wi-Fi router you can purchase one. They are also available at most computer stores and many retailers (Wal-Mart, Target, Best Buy etc.). Or consider our Commercial services.
Our professional installer will bring an outdoor antenna with him when he comes out to install it. The antenna equipment will be attached to the outside of the house and the antenna cable will be pulled inside and it creates an Ethernet connection that your Wi-Fi router/computer will be connected to.
If the move is to another point on the same dwelling, the answer is "yes". The anteanna equipment has to remain pointed in the exact same direction as it originally was without obstructions between it and the horizon. Please call us and we will perform this move for a modest service fee. If you are moving to new address, please call us to arrange assistance with the move and get you back online as soon as possible.
Weather has no affect on our Internet service. The signal to your premise is delivered wirelessly and does not require line of sight, unlike Satellite signals which can be affected by clouds or stormy weather.
Our network is built to the same high standards as other commercial service providers such as cellular and telephone networks. We have our own battery and standby power sources to keep the network running.
We do not supply a backup power source for the outdoor antenna at your home. If you do have an Uninterruptible Power Supply (UPS) for your computer system, be sure to have the antenna power adapter plugged into the UPS power as well. Then, your Internet connection should be good to go as long as the UPS is active. Our outdoor antenna draws less than 30 watts.
Please visit our Support page. We have a detailed troubleshooting section to help resolve any issues you may have. Also, Make sure your antenna device is powered on at the AC Power adaptor.
Make sure that the cable coming from the antenna equipment on the outside of your house is attached to the AC power adapter inside the house/building.
Make sure that you have active Internet service. It may be as simple as to purchase another 30 days of service! If you have access to another Internet connection, log in to your account on customercare.advantenon.com and make a payment or contact us here and we will help you solve the problem.
Please visit our Support page. We have a detailed troubleshooting section to help resolve any issues you may have. There are many factors that may impact your connection speed, including type of browser or operating system, overall network traffic, time of day, additional background applications already running (e.g. streaming media, downloading large files).
If you are experiencing consistently slower connection speeds, make sure that all of your connection and security software is up to date.
Run the standard maintenance programs for your PC, including scanning for viruses, spyware and malware. To keep your PC running at its best, we recommended that you perform this maintenance every 30 days.